Frequently Asked Questions
Everything you need to know about your Moody Store experience.
What is the processing time for my order?
All orders are processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your beauty haul every step of the way.
Are Moody Store products cruelty-free?
Absolutely. We are committed to ethical beauty. All products featured in our store are 100% cruelty-free and never tested on animals.
What is your return policy?
We offer a 30-day return policy for unopened and unused products. Due to hygiene reasons, we cannot accept returns on beauty products that have been opened or tested.
Do you offer international shipping?
Yes, Moody Store ships worldwide! Shipping costs and delivery times vary by destination and will be calculated at checkout.
How can I check if a product is suitable for my skin type?
Each product page includes a detailed ingredient list and a 'Skin Type' guide. If you're still unsure, our beauty experts are available via live chat to provide personalized recommendations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment options like Apple Pay and Google Pay for a seamless checkout.